Payments

Everything you need to know about your claims refund

I have canceled or shortened my policy. When will I receive my refund?

If eligible, the refund processing times can differ depending on where you purchased your protection...
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Does you offer discounts?

Unfortunately, insurance prices are set by state regulators in the US and Canada, and cannot be discounted.

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Can I change my payment method or currency after purchase?

It is not possible to update your payment method or currency after your policy is purchased...
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I think I have been wrongly charged for damage to my vehicle

We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges.
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I found a better price on a plan, will you match it?

If you do find a better price anywhere, we are happy to beat it. Just reply to any of our emails and include details of the alternative quote...
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How can I save money on transactions when renting internationally?

While we provide a detailed claim payment breakdown, unexpected charges, such as government fees or credit card fees, may apply...
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Why was my price-beat request refused?

We will always aim to price-beat like-for-like insurance quotes. However, your price-beat request can be denied for the following reasons...
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Will I receive a refund if I do not have an accident?

We will not be able to refund your premium after your rental period is complete, even if you did not have an accident...
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Do I still have to pay for a deposit if I buy RentalCover?

Car rental companies will generally require you to leave a deposit with them at pick up, as a security measure in case you damage the car...

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Who do I contact if my rental deposit wasn’t returned?

Rental companies charge a deposit (or put an amount on hold), to make sure you can pay for damages in case of an accident...

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Is the RentalCover payment process secure?

RentalCover takes the security and privacy of our customers’ information seriously. To streamline the claim payment process, we provide a secure link...
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